The present general terms of sale are concluded by Mu-inthecity SPRL, 1050 Ixelles, rue Franz Merjay 8, registered under the number 0642.492.465 (hereafter: “the Seller”) and by any natural or legal entity wishing to proceed to a purchase through the Seller’s website (hereafter: “the Buyer”).

  1. Object
    1. The present general terms of sale set up the contractual relations between the Seller and the professional or consumer Buyer as the conditions applicable to any purchase made through the Seller’s website.
    2. The acquisition of the good through the Seller’s website implies an unconditional approval by the Buyer of the present general terms of sale.
    3. These general terms of sale prevail any other general or particular conditions not expressly approved by the Seller.
    4. The Seller has the right to modify its general terms of sale at any time. In such a case, the applicable conditions shall be the ones current at the day of the order.
  2. Characteristics of the goods proposed
    1. The offered goods are the ones which appear in the catalogue published on the Seller’s website.
    2. Each good has a description established by the supplier.
    3. The pictures of the catalogue are as faithful as possible but cannot assure a total similarity with the offered good.
    4. These goods are offered until the stocks last. If all or part articles are unavailable, the Seller informs the Buyer about it by email as soon as possible.
      In such a case, the Seller offers to the Buyer the possibility of waiting or a free cancellation of the order of unavailable articles. Available articles shall be normally delivered.
  3. Rates
    1. The good’s prices showed on the seller’s website are indicated in euros all taxes included (VAT and other applicable taxes).
    2. The Seller has the right to modify its prices at any time.
      Nevertheless, the applicable prices to the order are the ones current at the time of the confirmation of this one.
    3. The indicated prices do not include the processing fee of orders, transport and delivery as far as they take place in the geographical zones planned below.
  4. Geographical Zones
    1. The online sale of goods presented on the Seller’s website is reserved for the Buyers living in Belgium, France, Luxembourg or in the Netherlands and for deliveries required in these geographical zones. For other countries, contact us on
  5. Orders
    1. The Buyer wishing to buy shall:
      • Fill in the identification sheet;
      • fill in the online purchase order by giving all the references of goods chosen;
      • validate its order after verification;
      • make the payment in the planned conditions;
      • confirm its order and its payment.
    2. The confirmation of the order entails approval of the present general terms of sale, the recognition to have a total knowledge of it, and the renunciation to rely on its own purchasing terms or other conditions.
    3. All the supplied data and registered confirmation shall be worth proof of the transaction.
      The confirmation shall be worth signature and acceptance of the made operations.
      The Seller shall communicate the confirmation of the registered order by e-mail.
  6. Right of withdrawal
    1. According to the law, the consumer has the right to notify to the Seller that it gives up its purchase, without any penalty and without any indication of motive, within a period of time of 14 working days as from the next day of the day of the goods delivery.
      The professional Buyer is not entitled to any right of withdrawal.
    2. Within this period of time, the consumer has to notify to the Seller its intention to give up in a clear way and free of any ambiguity, preferably by means of an e-mail, and to return, at its own expenses and at its own risks, the goods delivered to the administrative office of Mu-inthecity.
      For that purpose, goods shall have returned to their original packing, undamaged, with all their accessories, with the user manual as well as with the invoice / voucher of delivery original.Goods returned shall not have been unpacked, not unsealed, and not used in any way.
    3. The incomplete, damaged goods, damaged or made dirty by the customer shall not be taken back.
    4. Within a period of time of 30 days after acceptance of the goods, the Seller makes a commitment to pay off the possible payment.
      Nevertheless, forwarding charges are excluded of the refund.
    5. Unless otherwise agreed, the consumer cannot exercise its right of withdrawal for contracts:
      • of supply of goods made according to the specifications of the consumer or clearly personalized or which, because of their nature, cannot be forwarded or may deteriorate or expire quickly;
      • of supply of audio or video recording or computing software unsealed by the consumer;
      • of supply of newspapers, periodicals or magazines, with the exception of the subscription contracts to these publications.
  7. Terms of payment
    1. The payment is made either by bank card, Visa or MasterCard.
    2. The articles ordered stay the exclusive property of the Seller up to the complete payment of the order by the Buyer.
  1. Deliveries
    1. The deliveries are made for the address indicated on the purchase order.
    2. The goods are transported at the risks of the Seller until the goods delivery at the address of the delivery specified by the Buyer.
    3. The delivery times are given only for information purposes; if these exceed thirty days from the date of the order, the sale contract can be cancelled and the Buyer paid off.
  2. Warranty
    1. The consumer is protected against lack of conformity by the articles 1649bis until 1649octies of the Belgian Civil Code.
    2. The consumer has a statutory 2-years warranty on goods purchased.
    3. During the aforementioned period the Seller commits itself to replace or repair, free of charge, the defective goods or component(s).
    4. The Seller shall have the right to interchange the goods if the costs are disproportionate or if the repair is impossible.
    5. In order to invoke the guarantee, the consumer must be able to present the order confirmation or the invoice.
    6. Every defect has to be notified to the Seller within two months after the discovery.
    7. If the defect is noticed more than six months after the delivery, the consumer has to demonstrate that the defect was existing at the time of the delivery.
    8. This guarantee covers only the existing defects of conformity at the time of the goods delivery.
    9. Defects or damages due to repairs made by technicians unapproved by the supplier or due to a misuse, such as damages of water, oxidation, fall or shock, negligence and wear, are not covered by the guarantee.
    10. The worsening of the damage resulting from repairs made by technicians unapproved by the supplier, or resulting from the use of the good property by the consumer will be kept in account.
    11. Beyond the delay of 2 years, the Seller is required to the warrantee of the latent defects under the terms of articles 1641-1649 of the Civil Code.
  3. Liability
    1. In the process of online sale, the Seller is only required by a best-efforts obligation.
      Its liability cannot be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break of the service, or other involuntary problems.
    2. The data gathered on the site are honestly given. The links proposed towards the sites of the manufacturers and/or the partners are given for informational purposes.
      The Seller cannot be liable for information coming from these sites.
  4. Intellectual property
    1. All the elements of the Seller’s website are and remain to the intellectual and exclusive property of this one.
      Nobody is authorized to reproduce, to exploit, to rerun, or to use in any respect whatsoever, even partially, elements of the site that they are software, visual or sound.
    2. Neither a simple nor a hypertext link is allowed without an express prior written consent of the Seller.
  5. Personal Data
    1. All the personal data necessary for the order processing are stored by the Seller or its collaborators.
      These personal data can be transmitted to the companies which the Seller – or its supplier – collaborates with, when such a communication is necessary for the order processing.
    2. The user also authorizes the Seller to use these data to establish statistics in order to improve its site or the goods proposed.
    3. By any communication technique, the Seller can use this information to allow the information dissemination relative to its commercial activities to its customer base.
    4. The Seller stores the personal data to facilitate the later orders.
    5. The Seller makes a not to reveal commitment concerning the information it has.
      On simple request by the Buyer, the data stored by the Seller can be asked and corrected at any time.
  6. Means of proof
    1. Within the context of their relations, the parties accept electronic means of evidence.
  7. Applicable law and competent courts
    1. The present general terms of sale are submitted to the Belgian law.
      The application of the international sale of goods treaty (Vienna Convention) is explicitly excluded.
    2. In case of dispute the courts of the Seller’s head office are competent, subject to any mandatory provisions that may be applicable.
    3. Only the French version of the general terms of sale is trustworthy.